We carried out a review of the data available to us about Parade Rest Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Parade Rest Home, you can give feedback on this service.
People’s experience of using this service and what we found
Some care plans did not hold all the information to guide staff on people’s health and behavioural support requirements. We have made a recommendation about this. Staff were unaware what some medicines were prescribed for. We have made a recommendation about this.
Staff were provided with personal protective equipment to protect people and themselves from the spread of infection. People were supported to maintain valued relationships and visitors were welcomed. Staff were recruited safely and had a good understanding about safeguarding people from the risk of abuse.
People received support with their healthcare and nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training was ongoing and comments from staff were positive on the training and support they received.
Staff supported people to live healthier lives and to be as independent as possible. Staff were attentive and knowledgeable on how to provide end of life care. Observations showed people were relaxed in the company of staff who were respectful in the care and support they provided.
People spoke positively about the food they received. The provider had a complaints procedure which was made available to people they supported. People and relatives told us they knew how to make a complaint if they had any concerns.
The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service and improvements made when they were identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 29 October 2019 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 14 March 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in Lancashire. To understand the experience of social care providers and people who use social care services, we asked a range of questions in relation to accessing urgent and emergency care. The responses we received have been used to inform and support system wide feedback.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Parade Rest Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.