Valley View Court

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 2 January 2025 to 7 February 2025. Valley View Court is a specialist care home which provides personal care to adults and older people. The care home accommodates people across 3 separate units, each of which has separate adapted facilities. The home included a gym area and space for health professionals who provided therapy to people regularly. The home is registered for up to 30 people, at the time of the assessment there were 24 people using the service. During the assessment we found the home had made improvements in medicine management, delivering support in line with the Mental Capacity Act (MCA 2005) and systems to record, assess, monitor and improve the home. The home was no longer in breach of regulation. The purpose of people’s stay at the home was clear in ensuring people made recovery or progress. There was a process in place to record accidents and incidents and these were appropriately investigated to prevent reoccurrence. There was a process in place to identify, manage and review risks. We found no issues with the environment which could pose a risk to people’s safety. Partner agencies working closely with the home felt appropriate referrals were not made to external professionals. We received mixed feedback from people, staff and health professionals about staffing levels at the service. We received mixed feedback about the team’s communication with external professionals.

People's experience of this service

People’s care and support needs were assessed when they moved into the home. Assessments covered different aspects of people’s care and support. Care plans included people’s likes and dislikes, how they wanted to be supported and what was important to them. People felt they could be as independent as they wanted and able to maintain ties with their loved ones. People were provided with information in a way they could understand. Staff were aware of people's communication needs and how to support them. People spoke positively about the staff and their approach but felt there was not enough staff on shift. There was a mixed response about the quality of food provided to people at the service. The home offered activities to people but these were not effective.