20 April 2023
During an inspection looking at part of the service
Be Caring Manchester is a domiciliary care agency providing personal care to people in their own homes. The service was supporting 131 people at the time of the inspection, including older people, those living with dementia, people with a physical disability and younger adults.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People’s experience of using this service and what we found
Support plans identified people's support needs. There were varying levels of detail in the guidance for meeting these needs and managing identified risks. The interim manager was aware of this and was supporting the assessors to include the required level of detail. We have made a recommendation to have a robust plan to ensure this is completed in a timely way. People and their relatives had been involved in agreeing and reviewing the care and support plans.
There were enough staff to complete the required calls. Staff said they were able to get to calls on time. Most people or their relatives also said staff were on time. Staff were safely recruited and received the training required for their role. Staff were positive about working for the service and felt well supported by the management team. Consistent staff supported each person so they knew people’s needs well.
People received their medicines as prescribed. People were supported to maintain their health and nutritional needs, where applicable.
A quality assurance system was in place. Improvements had been made where issues had been identified. Communication between people, their families, the staff teams and the management team were good. Any issues raised were resolved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 30 June 2022). There were no breaches of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action to plan to make further improvements. This report only covers our findings in relation to the Key Questions safe, effective and well-led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Be Caring Manchester on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.