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Bespoke Care and Training Ltd

Overall: Good read more about inspection ratings

Unit 11, Kedleston House, Prime Business Centre, Aspen Drive, Spondon, Derby, DE21 7SS (01332) 653651

Provided and run by:
Bespoke Care and Training Limited

Latest inspection summary

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Background to this inspection

Updated 14 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 3 working days’ notice of the inspection. This was because we needed to be sure that a member of the management team would be in the office to support the inspection. Inspection activity started on 15 November 2022 and ended on 18 November 2022. We visited the office location on 15 November 2022.

What we did before the inspection

We did not ask the provider to send us a Provider Information Return prior to this inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. However, we offered the registered manager the opportunity to share information they felt relevant with us at this inspection.

The inspection was informed by other information we had received from and about the service. This included feedback from the local authority and notifications from the provider. A notification is information about important events, which the provider is required to send us by law. We used information gathered as part of monitoring activity that took place in October 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We received feedback from 8 relatives about their views of the service. We looked at 4 people’s care records to check that the care they received matched the information in their records. We reviewed 4 staff files to see how staff were recruited and looked at training records. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement. We also received feedback from staff that worked at the service and the registered manager.

After the inspection

We asked the registered manager to email copies of audits they undertook so that we could see how the provider monitored the service to drive improvements. We also reviewed some of the provider’s policies. All these documents were sent this to us within the required timeframe.

Overall inspection

Good

Updated 14 December 2022

About the service

Bespoke Care and Training Limited is a domiciliary care service providing care to people living in their own homes in Ashbourne, Derbyshire and surrounding areas. At the time of our inspection, 44 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 39 people were receiving personal care support.

People’s experience of using this service and what we found

Staff were trained on how to protect people from abuse and knew the procedure to follow to report concerns. People’s representatives said staff were caring and friendly. Systems and processes were in place to support people’s safety. People’s needs were assessed and monitored on an ongoing basis.

People were supported by trained staff to take their medicines. People were supported to access health care professionals when needed to support their well-being.

Recruitment processes were safe.

Staff worked within the provider’s policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.

Quality monitoring was undertaken on an ongoing basis by the provider to drive improvement. The view of people and their relatives were sought including involvement in decisions relating to their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 3 December 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.