We carried out a review of the data available to us about Poppy Court Extra Care and Outreach on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Poppy Court Extra Care and Outreach, you can give feedback on this service.
Poppy Court Extra Care and Outreach is an extra care housing scheme which has five locations within Coventry that fall within the Poppy Court registration. These locations have one or two bedroom self-contained flats that can be rented by younger adults and older people. The service can support people with personal care which is provided by a team of care staff through pre-arranged care calls. At the time of our inspection there were a number of people receiving personal care across the locations within the service.
People’s experience of using this service and what we found
The provider had systems to monitor the quality and safety of the service to help identify any areas that required improvement. However, these systems had not identified areas for improvement we had found such as records management. Records related to safeguarding and complaints procedures were not sufficiently clear and medicine records did not consistently show how the medicines had been managed.
Quality assurance systems ensured people had opportunities to share their views about the service they received. The management team worked with other organisations including social workers and health professionals to benefit people.
The registered manager demonstrated a good understanding of their regulatory requirements. No complaints had been received about the service. Staff spoke positively about the culture of the service and morale. The provider demonstrated a commitment to sustaining a positive organisational culture to benefit people and their staff.
Staff completed training in a range of areas including training linked to some people’s specific healthcare needs. This helped to ensure any potential risks were identified and acted upon.
People's needs were assessed before they started using the service and people told us staffing arrangements and the care calls they received were sufficient to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives described staff as caring and approachable.
People told us they felt safe with the staff that supported them. People received personalised and responsive care. Staff knew people well and told us how they involved people in decisions about their care to ensure they received support in ways they preferred. Care records contained information to help staff provide the care and support people needed in line with their wishes.
Staff followed infection control procedures in line with national guidance for reducing the spread of COVID-19. People and relatives said staff wore personal protective equipment (PPE) during care calls.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 1 November 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.