Coventry Road Medical Centre

We carried out an announced inspection at Coventry Road Medical Centre on 19 and 20 May 2022. Overall, the practice is rated as Good.

Ratings for each key question

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

Why we carried out this inspection

We carried out an announced comprehensive inspection at Coventry Road Medical Centre as part of our inspection programme and to provide a rating for the service, as it had not been inspected before.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Conducting staff interviews using the telephone/video conferencing
• Completing clinical searches on the practice’s patient records system and discussing findings with the provider
• Reviewing patient records to identify issues and clarify actions taken by the provider
• Requesting evidence from the provider
• A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall

We found that:

• The practice had safeguarding processes and training in place to ensure all staff knew how to ensure patients were kept safe from avoidable harm.
• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Staff felt supported and involved in decisions about the practice.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• The practice had systems and processes in place to ensure clinical staff were kept up to date with current evidence-based practice.
• We saw evidence that patients were able to raise complaints and the practice had systems in place to log and act upon them to improve patient care.
• The management of the practice demonstrated they understood the challenges to providing high quality patient care and treatment.
• The practice management style was one of openness and honesty and staff confirmed this.
• The practice had policies in place to support good patient care and lessons were learnt from accidents and incidents.
• The practice worked collaboratively with other professionals and clinicians to develop systems and share best practice.

Whilst we found no breaches of regulations, the provider should:

• Continue to increase the uptake of childhood immunisations.
• Continue to increase the uptake for cervical, breast and bowel cancer screening.
• Continue to improve patient satisfaction in relation to patient surveys results

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care