Updated 7 September 2022
Harley Surgical Centre LTD opened in 2019. It is a private clinic located in Wimpole Street, London. The clinic primarily serves the communities of London and South East England area. It also accepts adult patient referrals from outside this area. The clinic has had the same registered manager in post since initial registration with CQC in 2019.
Updated 7 September 2022
Harley Surgical Centre LTD also known as London Cataract Centre specialises in surgical eye treatments for vision correction, this includes cataract surgery to treat refractive errors of the eye (the need for glasses or contact lenses), including short-sight, long-sight, astigmatism and presbyopia (the need for reading glasses). Harley Surgical Centre LTD did not undertake laser eye treatment at the time of our inspection.
Harley Surgical Centre provides consultations, examinations and treatments for patients aged 18 years and above.
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 04 July 2022 and requested additional documentation in the days following. This was our first inspection of this service.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate. Due to low patient activity on the day of inspection, the caring key question could not be inspected, nor rated.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
We rated the service as good.
Updated 7 September 2022
We rated the service as good because:
• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.