About the serviceCoxhill Manor is a care home. It is registered to provide personal and nursing care for up to 74 people across three floors. At the time of our inspection 51 people living at the service.
People's experience of using this service and what we found
Systems were in place to gain people’s consent to their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s nutritional needs were assessed and met and feedback regarding meals was very positive. People were encouraged to maintain good diet and access health services when required. People’s bedrooms were personalised and reflected people’s interests and preferences.
The service met the accessible information standards. The Accessible Information Standard (AIS) was introduced by the government in 2016 to make sure that people with a disability or sensory loss are given information in a way they can understand. It is now the law for the NHS and adult social care services to comply with AIS.
The provider, managers and staff were enthusiastic and committed to further improving the service delivered for the benefits of people using it. People spoke positively about the leadership team at Coxhill Manor.
People told us they felt cared for by a staff team that were kind and considerate. People's dignity, confidentiality and privacy were respected, and their independence was promoted. Enough staff were available to meet people's needs and people told us when they needed assistance, staff responded promptly.
The premises were clean, and staff followed infection control and prevention procedures. People's needs were assessed, and care was delivered by staff who were knowledgeable about people's care and support needs. People had access to a wide range of activities and were supported to avoid social isolation.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
Good, report published 9 December 2016.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.