Magna Care Centre

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People had choice and control over their own care, treatment, and wellbeing. Staff consistently created lots of opportunities for people to enjoy a range of events in the home and trips out. Activities on offer were person-centred, based on people’s likes, wishes and life stories and included the local community. A relative told us, ‘’They have 2 activities here every single day. The care here is exceptional.’’

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People had control over their lives and were encouraged to provide regular feedback on the care they received. The home held monthly residents’ meetings which meant people were able to contribute ideas and put their views forward. One person told us, ‘’We have a monthly residents’ meeting. I’ve been couple of times. They consider what we say.’’ People had access to a wide variety of activities in the home and out in the community. Comments included, ‘’I went to church,’’, ‘’I’ve been out. I like shopping, we’ve been to the shops , the park and Poole Quay,’’ and ‘’I had a go at making sushi.’’ People were supported to maintain relationships important to them. A relative told us that due to work and family commitments they visited their loved one on different days and at different times. They said, ‘’Staff are always welcoming, it’s never a problem to visit.’’

People were supported to maintain relationships that were important to them. Comments included, ‘’We have regular visits, 24/7 open, we used video calls a lot when there were restrictions in place. We support people to speak to relatives overseas. Some people still send letters,’’, ‘’We ask people what they want to do, give choices and options. We offer alternatives. They can choose. They are very important, they have rights and freedoms,’’ and ‘’As a home, the relatives can come when they want to. We ask them to get involved in writing the care plans and include them in activities. Keep them updated with their loved ones’ progress.’’ Staff told us they encouraged people to remain as independent as possible. One staff member told us, ‘’Little things, giving them the flannel, seeing if they can wash what they can. A little bit of help to get them dressed. Give them encouragement. I have been helping 2 people walk for the first time in months. I am proud of that.’’ Another staff member said, ‘’Person centred care is important, so people feel like they are included within the home. It’s to keep their self-worth and will keep their mental wellbeing stable. I speak to people to create care plans and ask questions. I offer assistance, let them do what they can, I encourage them.’’ Staff told us they had access to various equipment in the home. One staff member told us, ‘’We use hoists, stand aids and slide sheets. I am trained to use this through moving and handling training.''

We observed people being supported with kindness and patience. There was a range of equipment available to support and maximise people’s independence and outcomes from care and treatment. For example, electric wheelchairs, hearing aids, wrist bands and various walking aids. The home had a minibus to facilitate longer trips out.

People's choices and preferences were included in their care plans. Care plans were reviewed monthly which meant that people’s care needs were checked regularly, and any changes were acted upon in a timely manner.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.