Updated 8 August 2024
Date of assessment, site visit commenced on the 5 September 2024, off site activity ended on the 13 September 2024. We assessed all the quality statements in safe and well-led and the quality statement of assessing needs in effective and independence, choice and control in caring. The overall rating for safe is requires improvement and caring, effective and well-led are rated good. At the time of our assessment, the service was being managed by an interim manager, a deputy manager and a senior management team. The provider had identified areas of improvement before our inspection which included improvements needed to people’s care plans, documentation, the environment and activities. Although the provider had identified specific areas for improvement, we found some care plans did not accurately record what individualised support people needed, medicines were not always administered safely. Some people felt unsafe due to incidents that had occurred and some people had to wait to be supported with their breakfast or when they called for assistance. Feedback from health professionals who were visiting the service told us there were not always enough staff and that staff needed to know people’s individual needs including how to support with their diabetes care, various concerns had been raised by professionals with the local authority around this. We found improvements were needed to ensure call bells were answered in a timely manner and that staff vacancies were recruited to so people could be supported with staff employed, trained and supervised by the service which would support the quality of care provided to people. Staff felt supported and able to raise concerns. Staff were due to attend training in how to support with dementia and staff needed training in how to support people with a learning disability or autism.