We carried out a review of the data available to us about Audley Care Stanbridge Earls on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Audley Care Stanbridge Earls, you can give feedback on this service.
Audley Care is a domiciliary care service providing care to people in their own homes. Audley Care supports people living in a purpose-built retirement village, as well as in the local community. The service is registered to support people under or over the age of 65 who may be living with dementia, physical disabilities or sensory impairments.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 12 people were receiving personal care.
People’s experience of using this service and what we found
People received support at the right time and for the right length of time. The service had systems in place to identify, monitor and manage risks to people and staff, including processes to prevent and control the risk of infection. Staff had been recruited safely. People received their medicines as prescribed from staff who had received appropriate training.
Staff received a thorough induction and regular supervision. Staff were positive about the training available to them and felt well supported. The service worked collaboratively with people, their family members and health professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We received consistently positive feedback from people and their relatives about how they were treated by staff and their involvement in making decisions about their care.
People had individualised care plans, which provided staff with detailed information about them as a person and their support needs. The service had supported people to develop and maintain relationships throughout the pandemic by arranging a variety of events and on-going activities. The registered manager investigated complaints thoroughly and, where appropriate, implemented changes in response to these.
We received consistently positive feedback from people, their relatives and staff about the management of the service. There were robust systems in place to monitor the quality of the service and drive improvements. People, their relatives and staff had opportunities to give feedback about their care, which was listened to and actioned.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.