• Care Home
  • Care home

Windermere

Overall: Good read more about inspection ratings

15c Westcliffe Road, Birkdale, Southport, Lancashire, PR8 2BN (01704) 560703

Provided and run by:
After Care (n w) Limited

Latest inspection summary

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Background to this inspection

Updated 27 July 2019

The inspection

We carried out our inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. Our inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

Windermere provides personal care assistance for young people who live at the service. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.'

Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

At the time of our inspection two people were out participating in their own activities. Whilst people did not wish to engage directly with us, we were able to observe the delivery of care and support throughout the day. We also looked at people’s written feedback.

We spoke with the registered manager and one member of senior care staff.

We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with a relative to give us a greater understanding of people's experiences of care at Windermere.

Overall inspection

Good

Updated 27 July 2019

About the service

Windermere is a residential care service that provides accommodation and personal care for up to three people. At the time of our inspection, there were three people who accessed the service.

People's experience of using this service and what we found

People felt safe living at the service and had confidence in the staff who took care of them.

People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and compassionate and knew people's needs and preferences well.

Regular checks and audits were carried out to determine the quality and safety of the environment and the care being provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risk to people was assessed and measures were put in place to support people safely. The service acted as a halfway house from long term care to independent living and encouraged people to develop vital life skills.

People participated in activities and occupations which were meaningful to them in the local community. Staff provided support where required.

Feedback was sought from people living at the service, their relatives and staff to ensure standards were being maintained and to help drive forward improvements.

The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred and transparent culture within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At our last inspection, the service was rated "Good." (Report published October 2016).

Why we inspected:

This was a planned inspection based on the rating of the last inspection. The rating for this service remained ''Good'' overall.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.