Updated 9 May 2024
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Castlewood Road is registered to provide personal care and support to people living in supported living accommodation and in their own homes. The service can provide support to people who could be living with dementia, mental health needs, physical disabilities, learning disabilities and/or autistic people. The last rating for the service was requires improvement, (published 29 November 2022) and there were breaches of regulations. The provider completed an action plan to show what they would do and by when to improve. We carried out our new assessment remotely from 17 May 2024 and ended our assessment activity on 7 June 2024. At the time of our inspection only a small number of people were being supported with personal care by the service. We looked at 5 key questions; Safe, Effective, Caring, Responsive and Well-Led. We covered a range of quality statements including; Safe systems and pathways, Safeguarding; Involving people to manage risks; Safe and effective staffing; Consent to care and treatment, Independence, choice and control, Person-centred care, Assessing needs, Capable, compassionate and inclusive leaders, Governance, management and sustainability and Learning, improvement and innovation.