Tutnall Hall Care Home

Updated 11 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 13 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 11 September 2020

About the service

Tutnall Hall Care Home is a nursing home providing personal and nursing care for up to 40 older people. There were 36 people living at the home at the time of the inspection.

Tutnall Hall Care Home is nursing home in an adapted building with bedrooms available over three floors. There were lounges and dining areas on two floors with access by lifts and stairs.

People’s experience of using this service and what we found

People and their families were provided with exceptional person-centred care that was planned and delivered in line with their changing needs and circumstances. End of life care exceeded people’s expectations. This was centred around ensuring people and families spent time together. Staff worked together and were passionate in supporting people. The team worked to meet people's wishes and ensure their expectations were met.

People and families understood how to complain but felt they had no need because the care provided could not be faulted. People were cared for by staff who knew how to keep them safe and how to raise concerns if needed. Sufficient, knowledgeable staff were available to meet people's needs. People received their medicines regularly and systems were in place for the safe management and supply of medicines. The home was clean and odour free and staff took pride in keeping the home clean and minimising the risk of the spread of infection.

People's needs were assessed, and care was planned in line with best practice. Care was delivered by staff who received support and guidance to meet people's needs. People enjoyed the meal time experience and were offered choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were caring and who people liked and valued. People and their relatives felt involved and supported in decision making. People's privacy was respected and people were supported to maintain their independence in ways that were important to them.

The registered manager and her management team promoted an open culture where staff felt able to seek advice and guidance. Systems were in place to review and improve the quality of care each person received. The registered manager worked effectively with other stakeholders to improve people's experience of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published on 04 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.