Olive Lodge

Updated 1 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

One inspector undertook this inspection.

Service and service type

Olive Lodge is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Olive Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was a manager in post who was in the process of registering with CQC.

Inspection activity started on 10 May 2022 and ended on 13 May 2022. We visited the home on 10 May 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since it registered with us. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided and received feedback from one relative. The manager was on leave during the inspection however, we spoke with eight members of staff including the deputy manager, deputy director of care, compliance officer, kitchen and care staff.

We reviewed a range of records. This included four people's care records and multiple medication records. We looked at four staff files in relation to recruitment and training. We also reviewed records relating to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at a number of documents including; the provider’s policies, audits, and meeting minutes.

Updated 1 June 2022

Olive Lodge is a residential care home providing personal care to up to 40 people, some of whom may be living with dementia. The service accommodates people in a single adapted building, over two floors. At the time of the inspection 34 people were living at the service.

People's experience of using this service and what we found

People told us they felt safe and both relatives and healthcare professionals spoke positively of the service. Risks of abuse to people were minimised because the service had safeguarding systems and processes. Staff understood safeguarding reporting processes. The service was adhering to current UK Government guidance relating to the management of Covid-19.

Pre-employment recruitment checks were undertaken and there were sufficient staff on duty. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood their role and received a continual training package. Nutritional risks were identified and managed. Staff at the service worked together with a range of healthcare professionals to achieve the best outcomes for people and followed professional advice to achieve this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were systems in place that ensured people who were deprived of their liberty were done so with the appropriate legal authority.

People were supported by staff that were caring, compassionate and treated them with dignity and respect. Staff understood the needs of the people they supported and were clearly committed to providing people with the best possible quality of life. All the feedback we received from people living at the service was positive about the care they received and the staff that supported them.

Paper care records needed reviewing to ensure they were as up to date as the electronic plans and contained the most accurate information about people's assessed needs. Daily walkaround checks needed to be completed more frequently and medication audits more thoroughly to identify areas for improvement.

There were however other systems in place to measure and monitor the quality and safety of the service and other audits had been completed regularly. There was a clear staff structure in place and staff understood their roles and responsibilities. Staff felt valued by the management team and told us Olive Lodge was a good place to work.

People and their relatives felt that concerns and complaints would be listened and responded to. Accidents, incidents and complaints were used as opportunities to learn and improve the service. People had the opportunity to be involved in an activities programme if they wished. People were supported at the end of their lives through advanced care and treatment planning.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 20 January 2020 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 13 August 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.