We carried out a review of the data available to us about Plaxton Court Domiciliary Care Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Plaxton Court Domiciliary Care Agency, you can give feedback on this service.
Plaxton Court Domiciliary Care Agency is a domiciliary and extra care housing service providing personal care to older people living in their own homes in a community setting on the outskirts of Scarborough in North Yorkshire. At the time of our inspection there were twenty people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People spoke positively about the service they received and the staff who supported them. They confirmed they were involved in their care planning and the service was person centred. Care records included monthly evaluations to ensure staff had access to information to provide safe person-centred care and support.
Staff spoke positively about their roles and the people they supported. It was evident from discussions staff had a very clear understanding of people’s needs. Staff told us there was enough staff on duty and as a small team they worked well together to meet people’s needs all the time.
People received their medicines as prescribed from staff who followed best practice guidance.
Staff received appropriate training and support to carry out their roles.
A policy was in place to ensure staff received regular supervision and appraisal. Staff fed back they valued supervision for them to provide a confidential personal reflection of their role, expectations and discuss any concerns.
Staff meetings fostered the team approach to working with people and along with resident meetings encouraged feedback to further enhance the service provided.
Staff always received appropriate induction, training, professional development, supervision and appraisal as necessary to enable and support them to carry out the duties they were employed to perform.
Management completed a range of audits and checks to maintain standards of service. People and staff provided feedback that management were always approachable, and communication was positive.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had good access to personal protective equipment to manage the risks associated with the spread of infection including CVOID-19 and adhered to government guidance to protect people. The service was proactively supporting people to re-engage with their loved ones, the community, activities and areas of interest following the restrictions in place during the pandemic.
The provider worked closely with other health professionals to support people’s wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 17 January 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect