Background to this inspection
Updated
2 November 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 10 August 2015. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we wanted to be sure the registered manager would be in.
The inspection was completed by one inspector.
Before the inspection we reviewed the information we held about the service. This included notifications from the provider and speaking with the local authority contracts and safeguarding teams.
We sent the provider a Provider Information Return (PIR) before the inspection to compete.This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was completed and returned to us.
On the day of our visit we spoke with the registered manager, team co-ordinator, two team leaders, two care workers, one person who used the service and a relative. We looked at records which included four care files, three care workers recruitment records and records relating to the management of the service. Following the visit to the office base we spoke with one person who was using the service and one relative.
Updated
2 November 2015
We inspected Scope Inclusion Calderdale on 10 August 2015 and the visit was made at short notice to make sure the registered manager would be available.
Our last inspection took place on 17 October 2013 and, at that time, we found the regulations we looked at were being met.
Scope Inclusion Calderdale is a domiciliary care agency they specialise in providing care and support to children and adults in their own homes and supporting people to access education and leisure. They provide services to people with learning disabilities, physical disabilities or mental health problems in the Calderdale area. At the time of our visit there were providing personal care and support to four people. They were providing a support service to a further 58 people, however, as they were not providing personal care this part of the service was not inspected.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service described it as ‘outstanding’ and told us they would recommend Scope Inclusion to anyone.
People who used the service told us they felt safe with the care they were provided with. We found there were appropriate systems in place to protect people from risk of harm.
Recruitment processes were robust and thorough checks were always completed before staff started work to make sure they were safe and suitable to work in the care sector. Staff are ‘matched’ to the people they will be offering care and support to. A care package is never offered unless a staff team are in place to deliver personal care.
Staff told us they felt supported by the registered manager and that training opportunities were good. People and relatives we spoke with told us the staff were experienced and they had confidence in them. They also told us staff were respectful, friendly, understanding and caring.
The registered manager was motivated and passionate about people who used the service always coming first. This enthusiasm was shared by the management team and care workers.
People were fully involved in developing their care plan to ensure they received the care and support they needed and that it was delivered in the way they wished.
People told us they would not hesitate to raise any concerns and were confident any issues would be quickly resolved.
The registered manager told us, “The customer always comes first,” and this was echoed by all of the staff we spoke with. This meant staff shared the same vision and values for the service. We found the culture of the service to be open, inclusive and empowering.
We saw there were systems in place to monitor the quality of the service. When areas for improvement were identified action was taken to address the shortfalls. People using the service were asked for their views and staff were always looking for ways to improve the service.