23 December 2013
During a routine inspection
One relative told us: 'We are very much involved in the planning of care. The care workers look after me as well as my family member. They always have time to chat to us.'
We spoke with a number of staff and asked them to explain their approach to meeting the needs of the people they cared for. Their responses demonstrated they understood the concept of ensuring care plans were current and care needs accurately recorded in the care records.
Staff undertook an induction programme when commencing their employment, which included an extensive range of training, shadowing experience and supervision sessions.
We saw and heard evidence that staff receive regular supervisions. We asked the staff we spoke with to describe to us how supported they felt. Their responses indicated they were very well supported.
We saw evidence that the care records were reviewed on a two monthly basis with the people who used the service or their representatives. During these reviews people were asked to comment on what was important to them, how the service supported them and whether their goals and outcomes were achieved.