Newfield Lodge

Updated 25 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 February 2022 and was announced. We gave the service 24 hours' notice of the inspection.

Updated 25 March 2022

About the service

Newfield Lodge is a residential care home providing personal care for up to 64 people aged 65 years and over in four separate units, two of which are for people living with dementia. There were 59 people using the service when we visited.

People’s experience of using this service and what we found

People received person centred care which was responsive to their needs. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. Care records provided detailed information about people’s needs and preferences.

The home was clean and well maintained. The environment was decorated and furnished to a high standard with adaptations made to help people find their way around.

There were enough staff to meet people’s needs and keep them safe. However, relatives and staff felt there were times when more staff were needed on the units for people living with dementia. The registered manager agreed to review this. Staff were trained and had the required skills to meet people’s needs. Staff said they felt well supported. Recruitment processes helped to ensure staff were suitable to work in the care service.

Staff were kind, caring and compassionate. They treated people with respect and maintained their privacy and dignity. People enjoyed a wide range of activities and events both in the home and outside. People had access to healthcare services and their nutritional needs were met. Medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well organised with effective leadership and management. Quality assurance processes and regular reviews by senior managers ensured improvements were continuous.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 18 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.