Dawn Attewell Aesthetics Limited

This service is rated as Good overall. This was the first inspection of Dawn Attewell Aesthetics Limited since the service was registered in February 2020.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dawn Attewell Aesthetics Limited on 4 October 2022 under Section 60 of the Health and Social Care Act 2008. The inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. This was the first rated inspection of the service.

Throughout the Covid-19 pandemic the Care Quality Commission (CQC) has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently. This inspection was carried out in a way which enabled us to spend a minimum amount of time on-site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Requesting documentary evidence from the provider prior to the inspection.
• Speaking with staff in person and on the telephone.
• A site visit.
• Additional communications for clarification.

Dawn Attewell Aesthetics Limited is registered with the Care Quality Commission to provide the following regulated activities: surgical procedures and treatment of disease, disorder or injury.

The provider offers consultations, examinations and treatments in medical aesthetic treatments and dermatological skin conditions. The treatments provided which are covered under the CQC regulated activities include: intravenous drip therapies and thread lift procedures (for adults only).

The provider was the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service was offered on a private, fee paying basis only and was accessible to patients who chose to use it. Patients were able to access care and treatment from the clinic within an appropriate timescale for their needs.
• The provider demonstrated a good awareness of the aesthetics industry and their role and responsibilities in delivering safe care and treatment.
• They were aware of current evidence-based guidance and had the skills, knowledge and experience to carry out their role.
• The provider responded promptly to inspection feedback.
• The provider had established governance and monitoring processes to provide assurance that systems were operating as intended.
• Systems, processes and records had been established to seek consent and to offer coordinated and person centred care.
• There were appropriate arrangements in place to manage medical emergencies and infection prevention and control. Areas viewed appeared clean and hygienic.

The areas where the provider should make improvements are:

• The provider should seek feedback on the quality of clinical care received and treatment outcomes, in addition to customer satisfaction.
• Continue with plans to ensure formal ongoing clinical supervision of the provider, particularly in relation to prescribing.
• Progress with plans to ensure patient records are stored in a single record system to minimise the potential for errors or oversight.