All inspections: PSA Home Care Ltd - Care Quality Commission

Date of assessment: 12 September to 17 October 2024. PSA Home Care Ltd is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. 23 people were receiving personal care. The assessment was prompted by a review of information we held about the service. At the time of our assessment commenced, the service had only been delivering personal care since 18 August 2024, following an extended break in provision. Therefore, we were unable to assess how well the provider’s systems and processes had been embedded and how successfully they operated over time. The provider had robust safeguarding procedures in place to protect people from abuse and neglect and took steps to ensure staff under their associated responsibilities. People were provided with accessible information on safeguarding and knew how to raise any related concerns. People and, where appropriate, their relatives were fully involved in the assessment of risks. Staff were provided with information and guidance on how to manage risks and they reported any changes in risk to the provider. The provider followed safe recruitment practices to ensure prospective staff were suitable to work with people. Staff received a structured induction, followed by ongoing training, supervision and support to ensure they were able to fulfil their roles. People’s care plans were person-centred and placed emphasis on promoting people’s rights and independence. The provider took steps to avoid discrimination and to ensure people’s equity in experience and outcomes. Robust governance systems and quality assurance were in place, designed to enable the provider to assess, monitor and improve the quality and safety of the service provided.

About the service

PSA Home Care Ltd is a domiciliary care service providing personal care to adults living in their own home. At the time of the inspection, only one person was using the service. The service provided support for mainly older people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Feedback from the relative we spoke with was positive. They told us staff were very supportive and caring.

The person received safe care and support from PSA Home Care Ltd. Staff knew what their responsibilities were in relation to keeping the person safe from the risk of abuse. The provider followed safe recruitment practices.

Care plans contained detailed risk assessments. These mitigated any identified risks. Environmental risk assessments were also in place, which identified and reduced any environmental risks to the person and staff.

The person’s needs were assessed prior to receiving support including their protected characteristics under the Equalities Act.

Robust recruitment processes were in place. This ensured suitable staff were working with people. Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained. Staff said, “I completed an induction before starting. I did other trainings too.”

Staff were caring and always respected, protected the person’s dignity and independence. Staff gave the person choices in their care daily.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For example, staff had the information they needed to support the person to make choices. Staff knew people had the right to make unwise decisions.

The service had a system in place to assess, monitor and improve the quality and safety of the services provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 5 February 2020 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 23 July 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

PSA Home Care Ltd

All Inspections

During an assessment under our new approach

29 March 2022

During a routine inspection