My Healthy Family Ltd

Updated 18 July 2022

My Healthy Family provides screening pregnancy ultrasound services, including early pregnancy and gender scans to self funding service users, who are more than eight weeks pregnant and aged 18 years and above. All ultrasound scans performed at My Healthy Family Ltd. are in addition to those provided through the NHS and are not diagnostic scans.

The service is registered with the CQC to undertake the regulated activity of diagnostic and screening procedures.

The service carried out 1216 procedures between June 2021 and May 2022.

All scans performed are transabdominal and non-invasive. The service did not use or store any medications.

The service has a registered manager in post since the beginning of its activity in October 2020. We have not previously inspected this service.

Updated 18 July 2022

We have not previously rated this service. We rated it as good because:

• The service had enough staff to care for service users and keep them safe. Staff had training in key skills, understood how to protect service users from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to service users, acted on them and kept good care records. The service knew how to manage safety incidents well. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers monitored the quality of the service being provided and made sure staff were competent. Staff worked well together for the benefit of service users and had access to good information.
• Staff treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs and helped them understand their treatment. They provided emotional support to service users, their families and loved ones.
• The service planned care to meet the needs of their customers. People could access the service when they needed it and did not have to wait for their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the services’ vision and values and how to apply them in their work. Staff felt respected, supported and valued. The service was focused on the needs of the service users receiving care. Staff were clear about their roles and accountabilities. The service engaged well with service users to plan and manage services and all staff were committed to improving services continually.

However:

• The service did not clearly display how to make a complaint within the service.
• Although concerns were highlighted and actions taken with the landlord the communal disabled toilet did not meet the building regulations: access to and use of buildings M, 2015.
• The service needed to improve communication options for people with disabilities.

Updated 18 July 2022

We rated this service as good overall because we rated safe, caring, responsive and well led as good. We do not currently rate effective for diagnostic and screening services.

See the summary above for details.