Archived: Kensington Residential Care

Kensington residential care is a residential care home providing accommodation and personal care to 26 older people at the time of our inspection. The service provides five reablement beds to facilitate timely discharges from hospital and supports people to return home. The service can support up to 35 people in one adapted building.

People’s experience of using this service and what we found

The service had recently had a change in management, including a new manager and deputy manager.

The majority of people we spoke with were complimentary about the care received, but everyone we spoke with felt there were not enough staff available. We have made a recommendation about this.

The providers auditing processes required further review to ensure they are sufficiently robust to identify all areas and improve the service. We have made a recommendation about this.

Care plans did not all detail people’s preferred routines. We have made a recommendation about this.

Staff were kind and caring and knew people well, but not all promoted people’s privacy and dignity. We have made a recommendation about this.

Risks to people’s health, safety and well-being had been assessed and staff understood how to keep people safe.

People had assessments before admission to ensure their needs could be met and ongoing risk assessments to reduce any risks. People’s health and nutritional needs were planned for and met. Any health concerns were raised with health professionals.

Safe recruitment and selection procedures ensured suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medicines were managed and administered safely, with regular checks completed. We were assured by the measures taken to help ensure the prevention and control of infection.

There were systems in place for communicating with people, their relatives and staff regarding peoples care and support. The environment was clean safe and maintained to a good standard. Ongoing refurbishment was taking place in accordance with the providers development plan for the service.

Rating at last inspection

The last rating for the service under the previous provider was Good, published on 15 January 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.