We carried out a review of the data available to us about The Friendly Inn on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Friendly Inn, you can give feedback on this service.
The Friendly Inn is a residential care home providing personal care to up to 30 people. At the
time of our inspection 26 people lived at the home and two people were in hospital. Some of those people lived with dementia.
People's experience of using this service and what we found
People felt safe living at The Friendly Inn. Staff and the management team knew how to keep people safe and protect them from abuse. The management team demonstrated a proactive approach to risk reduction and took action when needed to prevent accidents and incidents recurring.
Staff were recruited safely. Enough staff were on duty to meet people’s needs during our visit and some new staff were being recruited. People received their medicines when they needed them and medicines were administered, stored and disposed of safely.
The home was clean, and the provider's infection prevention and control measures were effective. The environment was dementia friendly in line with best practice. A range of communal areas including a well-maintained garden was available for people to enjoy.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives had confidence in the ability of staff to provide effective care. Staff completed an induction when they started work and completed ongoing training to help them provide effective care to people. People liked the food available and their dietary needs were met. People had access to healthcare professionals when needed which supported them to live healthier lives.
People received personalised care and the staff team demonstrated a shared commitment to providing good care. People liked the staff and we saw staff treated people with kindness. People’s right to privacy was respected, their independence was promoted, and their dignity was maintained.
People were happy with the social activities available to occupy their time and they had been supported to keep in contact with people who were important to them during the COVID-19 pandemic.
People and relatives spoke positively about the management team and action was being taken to improve staff morale. Good governance was embedded, and managerial and provider oversight of the service was good. The registered manager understood their responsibilities and kept their knowledge of legislation and best practice up to date. Staff understood what the management team expected of them.
People and their relatives knew how to complain. Feedback was welcomed and was used to drive forward improvement and learn lessons. The management team welcomed our inspection and understood the need to be open and honest if things went wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07/02/2020 and this is the first inspection.
Why we inspected
This was a planned inspection to provide a rating for the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.