Elm Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service was responsive. People received personalised care which met their needs and reflected their choices. People's diverse needs were respected, planned for and met. We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were appropriately dressed, well groomed, and looked comfortable. The staff supported them in a personalised way, encouraging interactions with other people and supporting people to take part in activities. They were attentive to people's needs and responded well to requests for help.

People received personalised care which met their needs and reflected their preferences. Comments from people using the service and staff included, ''I am happy with my care'', ''The staff are pragmatic and come up with good solutions'' and ''[Person] seems happy, comfortable, and well cared for.''

The staff had a good knowledge of individual people. They were able to tell us about people's likes, dislikes and how they wanted to be cared for.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People's diversity needs were known, planned for and met. People told us they were happy with the support they received.

Staff spoke a range of different languages, and this helped them to communicate with people who did not speak English as a first language.

There were policies and procedures for promoting equality and diversity. Staff had training to understand these. People's care plans included information about their culture, religion, sexual orientation and other needs. People were supported with these needs. Planned activities included religious services and celebrating different cultural events. There were different menus available to meet cultural needs.

The staff worked with other professionals to help plan people's care and support at the end of their lives. Their known choices and things that were important to them were recorded in personalised care plans. Where required, the staff asked for advice and support from palliative care teams to help manage people's pain and to keep them comfortable and safe.