Updated 5 October 2022
The Registered Provider is eXroid Technology Limited
Innovation House
Ramsgate Road
Sandwich
CT13 9ND
The eXroid team of clinicians is backed and supported by a management team based at the headquarters who have experience in hospital and healthcare management, both in the NHS and private healthcare.
eXroid is a private company providing consultations and treatments for patients with internal Haemorrhoid Disease (HD). eXroid is an electrotherapy treatment for haemorrhoids, which is offered from CQC registered clinics (which are part of the provider’s registration) across the UK and is an alternative to banding for people with smaller haemorrhoids.
The company operates a four-tier management responsibility structure. This structure may be adapted as the company grows :
Chairman and Medical Director
Founder and Commercial Executive Director
Managing Director
Finance and Commercial Director
Non-Executive Director
Operations Manager
Regularity Affairs Quality Assurance Manager
Marketing Manager
Sales and Patient Services Manager
International Business Development Manager
Chief Clinical Operations Officer
Digital Communications Officer
Patient Services Officer
Services are provided from the following satellite clinics:
- Quinn Clinics Bristol Clinic and Head Office, 4 Redland Court Road, Bristol, BS6 7EE - Mon-Fri: 10am-6 pm or 12-8pm.
- 26 Castle Street, Canterbury, Kent. CT1 2PX - Mon-Sat: 8:30-5:00
- Spire London East Hospital, Roding Lane South, Redbridge, Essex. IG4 5PZ - 9.00am – 5.00pm Mon – Sat.
- Stratum Dermatology Clinic, 5, Ormond Terrace, Regent St, Cheltenham GL50 1HR - Mon-Fri: 8:30am-5.00pm
- 10 Harley Street London W1G 9PF - Mon-Fri: 8:30am-9:00pm, Sat-Sun: 8:30am-5:30pm.
- Raynes Park Health Centre, 1 Lambton Road, Wimbledon, SW20 0LW - Mon-Fri: 8:30am-8.00pm, Sat: 9:00am-1:00pm.
- Pall Mall Medical, 61-67 King Street, Manchester. M2 4PD - Mon-Fri: 8:00am -7.30pm, Sat:10:00am-2:00pm.
- Oaklands Hospital, 19 Lancaster Road, Salford, Greater Manchester, M6 8AQ
- Stratum Dermatology Clinic, Cantay House, 38-39 Park End St, Oxford OX1 1JD - Mon-Fri: 8:30am-5.00pm
- Ipswich Road, Woodbridge, Suffolk. IP12 4FD - Mon-Fri: Tues: 8:00am-8:00pm and Mons, Weds, Thurs, Friday 8:00am-6:30pm
- The Crescent Clinic, 9 The Crescent, Taunton, TA1 4EA
- Midland Health, Highfield Clinic, 23a Highfield Road, Edgbaston, Birmingham, B15 3DP - Mon-Fri: 8:00am-7.00pm, Sat: 8:00am - 1:00pm
- 1 Park Avenue, Solihull, West Midlands, B91 3EJ - 8.00am – 5.00pm Mon–Fri, 8.30am – 3.00pm Sat.
- Little Aston Hall Drive, Little Aston, Sutton Coldfield, B74 3UP - 8.00am – 5.00pm Mon–Fri, 8.30am – 3.00pm Sat.
- Spire Dewsbury Clinic, Dewsbury, West Yorkshire. WF13 4AN - Mon-Fri: 9am-6:00pm
- Spire Elland Hospital, Elland, West Yorkshire. HX5 9EB - Mon-Fri: 8:00am -7.30pm, Sat:10:00am -2:00pm.
- Spire Methley Park Hospital, Methley Lane, Methley, Leeds, LS26 9HG - 9.00am – 5.00pm Mon – Sat.
- Healthshare Clinic Winchester, Chilcomb Park, Chilcomb Lane, Winchester. SO21 IHU - Mon-Fri: 8:00am - 6.00pm.
There are three satellite clinics that are outside of CQC regulation:
- the areas Cyncoed Consulting Rooms, Cyncoed Medical Centre, Dartington Drive, Cardiff. CF23 8SQ - Mon-Thurs: 8:30am-5:30pm and Friday 8:30am-12pm.
- GP Matters, 24 Buckingham Terrace, Glasgow G12 8ED - Mon-Thur: 9:00am -6:00pm, Fri: 9:00-1:00pm/
- Remedy Clinic, 29 Westland Square, Pearse Street, Dublin 2, D02 W135 - Mon-Fri: 7.00am – 9.00pm Weekends: 8.00am - 6.00pm
The Cardiff satellite clinic is regulated by Healthcare Inspectorate Wales (HIW) who undertook a remote quality check of Cyncoed Consulting Rooms as part of its programme of assurance work and registered the premises in January 2021.
The Glasgow clinic is regulated by Health Improvement Scotland. It is currently administered through the Health and Social Care Directorates of the Scottish Government.
The Dublin clinic is regulated by HIQA (Health Information and Quality Authority) who promote safety and quality in healthcare services in Ireland. To do this, they inspect hospitals and other healthcare providers and talk to patients, staff and managers to determine if healthcare providers are meeting national standards.
Therefore, all of these clinics fall outside of the CQC scope of registration.
Treatment and care is delivered by one of the provider’s GMC registered consultant grade specialist doctors, the majority of which are colorectal surgeons or general surgeons with a specialist interest in colorectal treatment, who are supported by chaperones and an administration/ service provider management team. The doctors had practising privilege which was the 'licence' agreed between individual medical professionals and a private healthcare provider. In effect, they set out the clinician's offer, such as the range of surgery they are competent to perform. The nurses/chaperones were also not employed directly by eXroid, some were agency contracted and some were provided directly by the clinic sites. Those provided by the clinics directly were stipulated in the clinic contract.
Services were provided to patients aged 18 years or over. The patient profile was from an informed, largely adult population; however, there was potential for attracting individuals with learning difficulties, or psychological or psychiatric conditions.
Patients with haemorrhoids can call for advice and guidance or book an appointment online. There is a tailored assessment framework in use with a pre examination consultation, including medical history and symptom recording. A proctological (a rectal) examination with a GMC Specialist Consultant is undertaken.
The service provides a post examination consultation, including specialist advice on treatment options and suitability for the electrotherapy treatment. There are informed consent procedures. Treatment of up to three haemorrhoids can be provided. The service utilises eCAT (a clockface) diagnostic tool for patients to take away for tracking changes in their condition. Aftercare services include a four-week post-treatment patient follow-up call and access to patient services experts.
All patients were given an emergency contact number as part of their aftercare support.
All clinics had disabled access apart from Canterbury Skin and Laser Clinic which is situated on three floors: the ground floor and two upper floors. Waiting areas and facilities were provided by the satellite clinics.
How we inspected this service:
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Speaking with staff in person and on the telephone.
- Requesting evidence from the provider.
- A short site visit to the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for we looked at during the inspection.