CSK Support 24 Ltd Northampton

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found that people had a positive experience of the care provided by the service. Where people needed emotional support staff were able to provide this. People received care which maintained their dignity

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives told us they were treated kindly and with compassion and dignity. Staff were sensitive to people’s experience of care. People said “they never make you feel embarrassed.” And “the carers are very kind. They treat me right.”

Staff told us how they maintained people's dignity while supporting them. They spoke of the people they supported with kindness and compassion.

Partners who commissioned services told us they had carried out quality monitoring with the service. They had not identified any concerns around the kindness and compassion of staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.