Advance Healthcare (Bushfield Court)

Bushfield Court is a Domiciliary Care Service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was supporting 71 people with personal care.

People’s experience of using this service and what we found

People felt safe when receiving care and support. Staff knew how to raise concerns for people’s safety and there were systems in place to report concerns to the local authority safeguarding team. People’s risks were assessed and staff understood how to support people safely. There were enough safely recruited staff to support people.

People’s needs had been assessed and their preferences recorded so staff could provide care that met their needs. Staff received training relevant to their role and were supported by the management team. People received support with food and drink where required and staff worked in partnership with healthcare professionals to meet people’s health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from staff who were friendly and kind. Staff worked with people to encourage them to maintain their independence. People’s privacy and dignity was respected by staff who supported them.

Staff provided care that met people’s changing needs. People’s communication needs were considered and staff provided support in accordance with their individual needs. People knew how to raise concerns if they were unhappy about their care. There was a system in place to review concerns and take action to improve people’s experiences.

People, relatives and staff spoke positively about the service. People had been invited to share their feedback about the care they received. Staff were supported through 1:1 and group meetings to share their views and contribute to the development of the service. There were systems in place to monitor the quality of care provided and make improvements where concerns were identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 20 May 2019.

Why we inspected

The inspection was prompted in part due to concerns received about staff not responding to people’s changing health needs. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and effective sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.