Winsover Dental Care

We carried out this announced comprehensive inspection on 14 September 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic appeared to be visibly clean and well-maintained.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had systems to help them manage risk to patients and staff.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice staff recruitment procedures did not always reflect current legislation.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
• Staff provided preventive care and supported patients to ensure better oral health.
• The appointment system took account of patients’ needs.
• There was effective leadership and a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• Staff and patients were asked for feedback about the services provided.
• Complaints were dealt with positively and efficiently.
• The dental clinic had information governance arrangements.

Background

The provider has 1 practice and this report is about Winsover Dental Care.

Winsover Dental Care is in Spalding, Lincolnshire and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Due to the practice location on a busy road, car parking spaces are not available. The practice has made some reasonable adjustments to support patients with additional needs.

The dental team includes 6 dentists, 8 dental nurses, 5 of whom are trainees 1 dental hygienist, a practice manager and 3 receptionists. The practice has 4 treatment rooms.

During the inspection we spoke with 1 dentist, 3 dental nurses, 1 receptionist, the provider and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

8am to 8pm 365 days per year.

The practice had taken steps to improve environmental sustainability. For example, ensuring all policies and procedures were stored electronically to reduce use of paper, recycling where possible and reducing the use of single use plastics.

There were areas where the provider could make improvements. They should:

Implement an effective recruitment procedure to ensure that appropriate checks are completed prior to new staff commencing employment at the practice. Specifically, that employment history is available, and references sought for all prospective staff.

Take action to ensure audits of radiography are undertaken at regular intervals to improve the quality of the service. Practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.