We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to itAbout the service
Autism Care (Lincoln) is a supported living service providing personal care to people who live in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there was one person receiving personal care.
People’s experience of using this service and what we found
Right support:
People were supported by staff who knew them well and who promoted their independence.
People were fully involved in making decisions about the support they received and worked with staff to reduce their experience of distress in order to keep safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain and develop meaningful relationships with people who mattered to them.
Right Care:
People received warm and compassionate support and developed trusting relationships with staff.
Support was personalised and promoted people’s individuality and human rights. Support plans reflected people’s strengths and life goals.
Staff were trained and understood how to support to people to stay safe from harm or abuse.
Right culture:
The ethos, values, attitudes and behaviours of managers and staff ensured people led confident, inclusive and empowered lives. Staff promoted equality and diversity when supporting people.
There were systems in place to monitor the quality of the services provided and a culture of improvement was embedded in the service.
People and staff had opportunities to give feedback about the service and contribute their ideas for improvement. They felt listened to and were confident that any issues would be resolved in the right way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 November 2020 and this is the first inspection.
Why we inspected
This was planned inspection following registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.