Reviv Manchester Ltd

Updated 18 October 2021

REVIV is located on in the heart of Manchester town centre. The building address is 8 Exchange Street, Barton Square, Manchester M2 7HA. With the global headquarters also being based in Manchester town centre.

The service are the first in the UK to provide a complete breakdown of genetics with a personalised treatment plan, preventatvive solutions to their health care and a personalised book. REVIV is a global company specialising in preventative health care and has a franchise model for their brand. The global head office is based in Manchester with all the REVIV clinics based in the UK being the flagship clinics for the brand. Currently REVIV has eight clinics in the UK and have clinics in 40 countries around the world.

The service is located in a two-storey building in the heart of Manchester with facilities spread over two floors. There was a medicines dispensing room and second patient waiting area located on the first floor which was fully accessible by stairs and an exclusive VIP treatment lounge. The provider does not have a lift on site but will offer home services to patients.

The service does not have any overnight stays.

The service is open 10.00am to 5.00pm every weekday and Saturday, with services closed on Sundays.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

Is it safe?

Is it effective?

Is it caring?

Is it responsive to people’s needs?

Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Before visiting, we reviewed a range of information and policies from the service. We carried out an announced visit on 7 September 2021. During our visit we:

Spoke with the clinic’s registered provider whilst:

Reviewing the medicine management process.

Reviewing the patient’s journey and how patients were cared for.

Reviewing one anonymised sample of patient’s records.

Reviewing the governance processes.

Updated 18 October 2021

This service is rated as Good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at REVIV as part of our inspection programme.

The walk-in service offers a range of IV therapies to help improve patient’s well-being. REVIV provides an individualised approach to preventative medicine through nutritional solutions. Whilst also providing a range of diagnostic blood testing and genetic testing .

We did not speak directly to people who use the service during this inspection due to COVID -19. People attended for appointments and walk-in procedures only. Prior to the inspection we provided the service with details to allow patients to share their experiences directly with the CQC

electronically, however we received no responses.

We saw the following good practice:

• The service had an overarching global governance system in place to effectively manage significant incidents, safeguarding, human resources, education and quality for the service. For example, we saw evidence the registered manager had recently shared learning about incidents using the in-house reflective tool. Clinical staff came together to listen, discuss and share best practice from the provider’s other sites USA, Europe and South Africa.
• The service developed a bespoke smartphone application which doubled as a workforce risk assessment tool. Staff inputted their daily symptoms of COVID -19 into the application and were linked directly to an in-house clinician for advice and support by a direct messenger. We were shown and told how this tool had been invaluable throughout the COVID -19 pandemic with the success of this being commissioned to other health care services.
• The provider held ‘Time to talk’ life coaching sessions for all their staff during the pandemic. This was a 10-week programme presented by a professional clinician to help with coping and living well throughout the pandemic.
• The service had a programme of continuous quality improvement through clinical and internal audits. These were used to monitor quality and to make improvements where needed, whilst providing regularly updated data sets for analysis.
• During the first lockdown of the Covid-19 pandemic the provider launched a support line for their patients. This was a free service where patients could contact the team and speak directly to the registered practitioners for guidance and support in relation to their symptoms.

We saw the following outstanding features:

• The provider held ‘Time to talk’ life coaching sessions for all their staff during the pandemic. This was a 10-week programme presented by a professional clinician phycologist where all staff explored psychology, psychiatry, nutrition, yoga and mindfulness to help cope with the pandemic.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care