• Doctor
  • Urgent care service or mobile doctor

GP Hub Central Croydon

Overall: Good read more about inspection ratings

East Croydon Medical Centre, 59 Addiscombe Road, Croydon, Surrey, CR0 6SD (020) 8256 1046

Provided and run by:
Primary Care Partners Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 16 May 2022

GP Hub Central Croydon operates from 59 Addiscombe Road, Croydon, CR0 6SD and provides a GP led, pre-booked service for patients with minor ailments. Local patients can get an appointment by completing a web-form on the service’s website or by calling the NHS 111 service who can book an appointment to this service as required. The service is one of the three GP hubs in Croydon commissioned by the South West London Clinical Commissioning Group (CCG) and is available to local residents and to patients who work in the area. In 2021-22 the service (all three GP hubs) saw a total of 66,698 patients including face to face appointments and telephone consultations, with the majority of these being pre-booked patients. The service is provided by Primary Care Partners Limited as part of the Croydon Urgent Care Alliance which includes Croydon Health Services NHS Trust and Croydon GP Collaborative. The service website can be accessed through the following link: https://croydongphub.co.uk/

The service is open from 8am to 8pm seven days a week. The provider has centralised governance for its services which are co-ordinated by service managers and senior clinicians.

The clinical and non-clinical staff work across all three GP hubs. The clinical team is made up of one full-time male clinical lead GP, one part-time male salaried GP, 11 long-term locum GPs, one junior doctor, and eight long-term locum/agency advance nurse practitioners. The non-clinical service team consists of a service manager, an assistant service manager, two site supervisors and twelve administrative or reception staff members.

The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, family planning, treatment of disease, disorder or injury and surgical procedures.

Overall inspection

Good

Updated 16 May 2022

This service is rated as Good overall. (Previous inspection September 2018 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at GP Hub Central Croydon on 22 April 2022 as part of our inspection programme.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Complete all the actions following infection prevention and control audits.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care