Background to this inspection
Updated
2 June 2021
The Oval GP Surgery is located at 2 Clapham Road, Oval, London, SW9 0JG, in the London borough of Lambeth. The service Is an independent health consulting doctor, the service does not see NHS patients.
The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities: treatment of disease, disorder or injury, and diagnostic and screening procedures.
The service is primarily a GP service for patients attending for one off illnesses. The service does not provide services for the management of long-term conditions such as diabetes and hypertension.
The provider primarily provides services to patients who speak Portuguese or Spanish as a first language, although there is a significant proportion of patients who speak either English or Polish as a first language. Consultations are available in all four languages.
The service is open six days per week. It is open on Monday to Friday from 8:30am until 7pm, and Saturdays from 8:30am until 4pm. The service does not formally provide a service outside of these hours, but doctors may be contacted. The medical team consists of five GPs, a physiotherapist and a phlebotomist. This team is supported by a practice manager and a team of receptionists and administrative staff.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
2 June 2021
This service is rated as
Good
overall.
We carried out an announced comprehensive inspection of The Oval GP Surgery on 6 May 2021. This was the first CQC inspection of this location under the current CQC inspection methodology, the service having registered with CQC in March 2020. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.
An operations lead for the group of companies of which the service is part is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
Our key findings were:
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The way the service was led and managed promoted the delivery of high-quality, person-centre care.
The area where the provider should make improvements is:
- The service should ensure that all disposable masks at the location are in date.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care