We carried out a review of the data available to us about Radis Community Care (Mill House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Mill House), you can give feedback on this service.
Radis Community Care (Mill House) is an extra care service consisting of 42 apartments, accommodating people within a large purpose-built building. At the time of the inspection 18 people received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Some records relating to management of medicines were not consistent. However, we found no evidence of harm and people had received their medicines as prescribed. The registered manager took immediate action to address this. People were protected from abuse and told us they felt safe. Risks were assessed with measures in place to mitigate. Safe recruitment procedures were followed. Staff were aware of measures to take to prevent and control the spread of infection and people told us they felt well protected during the COVID-19 pandemic.
People’s needs were assessed before they received a service to ensure that the provider could facilitate the care they required. Staff received training to enable them to carry out their role. New staff were required to complete an induction programme. Staff worked with external professionals to support people’s nutritional needs and their general health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Overall, people told us staff supported them in a friendly and caring manner. We shared a concern about one staff member’s attitude with the registered manager. People’s comments included, “Everyone is very kind and considerate.” Staff supported people to remain as independent as they could be, and people were involved in decisions about the care they received.
Each person had a person-centred care plan which reflected their needs and choices. Care plans were regularly reviewed and updated when people’s needs changed. Policies and procedures were in place to manage complaints. Complaints were investigated and responded to appropriately. Staff supported people with end of life care, which enabled them to stay in their own home wherever possible if that was their wish.
Systems were in place to assess and monitor the quality of the service, drive improvements and capture learning. People had opportunities to give their views about the care they received and the quality of the service. During the inspection, the registered manager and staff responded positively to feedback
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 March 2020 and this is the first inspection.
Why we inspected
This is a planned inspection to provide the service with its first CQC rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.