We carried out a review of the data available to us about Bethphage Shrewsbury on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bethphage Shrewsbury, you can give feedback on this service.
Bethphage Shrewsbury is an office-based service, which supports the Shared Lives carers with all of the processes they need to deliver a high-quality service to the people that live with them on a long term or on a short-term respite basis. A Shared Lives Carer (referred to within the report as carers) is a person who, under the terms of this Shared Lives carer agreement provides, or intends to provide, personal care and support. They share their home and their family (and/or community) life and, where necessary, provide accommodation to a person using or living in a Shared Lives arrangement. In Shared Lives day support arrangements, this can be using the home as a base and then visiting the community.
People’s experience of using this service and what we found
People were supported to live full and active lives and enjoyed being part of a family. People were supported to have maximum choice and control of their lives. People who used the service and carers were ‘matched’ prior to their placements and this meant that the whole process was centred around the needs, wishes and lifestyles of the people. The process was effective, and Shared Lives Officers (referred to within this report as officers) monitored placements to ensure people were happy and that carers had the support they needed to support people safely.
Carers and officers had a good knowledge of how to keep people safe and they had worked within the service’s policies and procedures to do this.
People received their medicines safely. Risks were effectively managed and infection control measures were in place to keep people safe.
People were supported to remain in good health and joint working with other professionals made this effective. People’s dietary needs and preferences were supported, and carers received training in order to carry out their roles safely and effectively. Support was available to enable carers to deliver care as required. Officers also received training and support to carry out their roles effectively.
Carers supported people with kindness and compassion. People's privacy and dignity was maintained.
Information was shared when people moved between services to enable continuity and people’s views were listened to and complaints were addressed. Processes were open and transparent and always centred on the individual using the service.
Systems were effective for monitoring the quality and safety of the service provided. The service promoted a positive culture that was person-centred and benefited from strong and effective leadership.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was registered with us on 12 March 2020 and this is the first inspection.
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. The service maximised people's choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and carers ensured people using services lead confident, inclusive and empowered lives.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk