Sarah Chapman Skinesis Clinic Also known as Skinesis Dermatolgy

Updated 24 October 2022

Sarah Chapman Skinesis Clinic is an independent provider to fee-paying patients for dermatological conditions. The service is located in 259 Pavilion Road, London and consists of two floors. On the ground floor, the service has a shop floor where it sells retail products and staff members who conduct non-clinical appointments. On the top floor, the service has a reception with a large waiting area, clinical and non-clinical rooms, office rooms and a toilet.

Sarah Chapman Skinesis Clinic has a medical manager and a non-medical manager. The medical manager carries out the day-to-day running of the medical service with the help of an assistant manager.

The service offers pre-bookable face-to-face appointments to adults and children over the age of five. The service is open seven days a week but clinical appointments with the dermatologist are only available between Monday-Thursday 9am-6pm. The dermatologist sees approximately 60 patients per week although 80% of her appointments are for non-medical services.

How we inspected this service

We gathered and reviewed pre-inspection information before inspecting the service; this included their policies, guidelines and formal patient feedback. We spoke with the service manager and members of the administrative team remotely prior to the inspection. On the day of the inspection, we spoke with the registered manager, reviewed patient records and carried out infection prevention and control checks, emergency medication checks and premises and equipment checks.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 24 October 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Sarah Chapman Skinesis Clinic. This was part of our inspection programme as they had not been previously inspected.

Sarah Chapman Skinesis Clinic, located at 259 Pavilion Road, is an independent healthcare provider of dermatological services.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Sarah Chapman Skinesis Clinic provides a range of non-surgical cosmetic interventions, for example Botox and mesotherapy, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The sole dermatologist is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had clear systems and processes to keep people safe. This included systems in respect of recruitment, infection prevention and control, medicine management and significant events.
• The sole consultant dermatologist had systems in place to ensure the service was up to date with current evidence-based practice.
• Staff members had the skills, knowledge and experience to carry out their roles.
• Staff involved and treated patients with compassion, kindness and respect.
• The service organised and delivered services to meet patients’ needs and there was a thorough process for dealing with complaints.
• The leadership, governance and culture at the service was used to drive and improve personalised patient-focused care.
• Governance arrangements were managed well with roles and responsibilities shared appropriately throughout the team.

The areas where the provider should make improvements are:

• Implement a more robust process for registering children into the clinic.
• Implement clinical audits that show quality improvement in care and treatment.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services