Pimlico Health Centre

Updated 19 April 2022

Pimlico Health Centre is located at Paxall Pharmacy, 44 Lupus Street, Pimlico, London, SW1V 3EB in the London borough of Westminster. It is an operating location of the provider CorporateHealth.fit Limited. The service Is an independent health consulting doctor, the service does not see NHS patients.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities of surgical procedures, treatment of disease, disorder or injury, and diagnostic and screening procedures.

The service is primarily a GP service for patients attending for one off illnesses, and for those patients wanting comprehensive health checks. The service may consult some patients with long term conditions, although this is a small proportion of patients. Outside of standard GP services and health checks, the service has onsite dermatology, services for the management of hair loss and minor surgery services.

The provider primarily provides services to patients within the borough of Westminster, and the surrounding areas. The service is based within a pharmacy. Patients attend the pharmacy, and the consulting rooms used by the service belong to an adjacent NHS practice who have a service level agreement with the provider.

The service operates on Monday to Friday from 9am until 7pm. At weekends the service operates on Saturday from 10am until 2pm. The service does not formally provide a service outside of these hours. The lead clinician at the site provides the majority of consultations, and one of the pharmacists co-ordinates patient appointments. The service has three other clinicians who may provide services for the provider.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 19 April 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Pimlico Health Centre on 24 March 2022. This was the first CQC inspection of this location under the current CQC inspection methodology, following a transfer of the business from another provider in March 2020. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

One of the Directors of the company who works as a GP at the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The service should:

• Ensure that the service level agreement with the surgery in which the service is based covers everything that is provided by the host service.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care