21 February 2019
During a routine inspection
Be Cosmetic Clinics is operated by Surgimed Clinic Limited. Facilities include a hair transplant room, a recovery room and a consultation room. The service has no overnight beds.
The service provides cosmetic surgery with it’s main focus on hair transplant procedures.
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 21 February 2019.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we rate
The location had not been previously inspected. We rated it as Good because:
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Suitably trained and competent staff delivered care and treatment and effective multidisciplinary team working was taking place.
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The service had enough staff with the right qualifications, skills, training and experience to keep people safe from avoidable harm and to provide the right care and treatment.
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Policies and procedures were in place. The service provided policies relating to medicines management, infection control and the maintenance of the environment and equipment.
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There were processes in place to protect vulnerable patients. Staff were aware of their responsibilities.
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Patients gave positive written feedback about the care and treatment that they had received
However:
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The service needs to fully embed the clinical action plan and to utilise the information generated to inform best practice and service delivery.
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The service needs to have a formal mechanism for staff feedback.
Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Ellen Armistead
Deputy Chief Inspector of Hospitals (North)