Archived: Right at Home Stevenage, Letchworth and Hitchin

Right at Home Stevenage, Letchworth and Hitchin is a domiciliary care agency registered to provide personal care. 11 people were receiving support from the service at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives felt staff provided care that was safe, and risks were managed appropriately. This was because staff were well-trained, and systems were in place to report concerns. In addition, the provider ensured staff were recruited safely.

Medicines were managed well, and staff received training to ensure they were sufficiently skilled to administer medicines. Staff received training in infection control and people confirmed staff used personal protective equipment (PPE) effectively. Systems were in place to report and respond to any accident or incident. These were followed up and where action was taken this was shared as part of their ongoing learning.

People had comprehensive care plans in place that contained information that was meaningful, to ensure staff knew how people wanted to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives spoke about the positive relationships they had with staff supporting them. Staff also spoke with passion and commitment to their role and wanting to make a difference to people’s day. The provider had links with charitable organisations, as well as other providers. This offered additional support and people being supported benefited from this.

The provider was devoted to providing a good standard of care to people they supported and encouraged positive team working. People, relatives and staff felt the management team were always available and supportive. The management team had a good understanding of their roles and responsibilities. The provider had a governance system in place, which included various audits and monitoring. Actions from these were clearly documented and learning shared with the team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17/03/2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.