We carried out a review of the data available to us about Old Friends Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Old Friends Care Limited, you can give feedback on this service.
Old Friends Care Limited is a domiciliary care agency. People are supported in their own homes so that they can live as independently as possible. The domiciliary care agency is registered to provide a service to younger adults, older people who may live with dementia, mental health, sensory impairment or physical or learning disabilities. At the time of our inspection there were 117 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they had developed very close bonds with staff who were kind, compassionate and caring. There were many examples given of staff going the extra mile to ensure people were fully supported to enjoy enhanced well-being, maintain their independence and feel valued.
People’s wider needs, history and choices were considered when their care was planned. Relatives told us they were true partners in this process and staff’s focus was consistently on their family member’s wishes and needs. Staff had a clear understanding of what mattered to people and supported them by advocating with other organisations so they would enjoy the best life possible. People were treated with warmth and compassion at the end of their lives and staff offered support and advice to relatives during this time. Systems were in place to manage any concerns or complaints.
People could rely on staff providing the care planned at the times agreed. Staff understood people’s individual risks and supported them to manage these. Where people required assistance with their medicines staff supported them.
Staff assessed people’s needs and reviewed these when appropriate, so people continued to receive the care they wanted. People were supported to have enough to eat and drink to remain well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us Old Friends Care Limited was a good place to work, because of the support they received to provide excellent care. Senior staff checked people received the care they wanted and that this was provided safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 14 August 2019.
Why we inspected
This service was registered with us on 01 May 2020 and this is the first inspection under this provider.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.