Phoenix Public Health at Telford Court

We rated it as good because:

• Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities.
• The service engaged well with patients and the community to plan and manage services and all staff were committed to improving the service. The service treated a high number of patients in line with performance targets.
• Staff were focused on the needs of patients receiving care. Staff respected and valued patients as individuals who were empowered as partners in their care.
• The service provided care and treatment in line with evidence-based practice.

However

• The service did not always provide mandatory training in key skills to staff and managers did not always monitor compliance with required training such as infection, prevention and control.
• Staff did not always complete training relevant to their role to support them to recognise and report abuse.
• The service did not always operate effective governance processes to ensure compliance with legislation, support staff to perform their roles safely.