Background to this inspection
Updated
6 October 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the registered provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Invicta Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the registered provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The inspection was unannounced.
What we did before inspection
We reviewed information we had received about the service including the information the registered provider sent us in the provider information return. This is information registered providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
We spoke with eight people who lived in the service and observed some of the care three more people received in communal areas. We spoke with five care staff, two nurses, a lifestyle lead, two housekeepers and the maintenance manager. We also spoke with a team leader (senior care worker), the clinical lead, deputy manager and registered manager.
We reviewed the care plans for six people. We also looked at records relating to the management of medicines, health and safety records and key policies and procedures.
After the inspection
We continued to seek clarification from the registered provider to validate evidence found. We also spoke by telephone with four relatives and corresponded with two health and social care staff based in the community to obtain feedback about the service.
Updated
6 October 2021
About the service
Invicta Court is registered to provide nursing, personal care and accommodation for 75 older people and people living with dementia.
At this inspection there were 39 people living in the service. The accommodation was on three self-contained floors with a central kitchen and laundry service. The ground floor was reserved for people who needed residential care. People who needed nursing care were accommodated on the second floor. The top floor was about to be opened for people living with dementia.
People’s experience of using this service and what we found
A person living in the service said, “The staff are wonderful to me and I needn’t have worried at all about coming here.” A relative said, “The service is indeed very good and I can see my mother is settled and among friends.”
People were safeguarded from the risk of abuse and received safe care and treatment. Medicines were managed correctly in line with national guidance. Enough staff were on duty and safe recruitment practices were followed. Lessons were learned when things went wrong and infection was prevented and controlled. People received joined-up care when moving between services and medical attention was promptly sought when necessary.
People’s care needs and preferences were assessed before they moved in. Staff had received training and had the knowledge and skills they needed. People were supported to eat and drink safely and to have a balanced diet.
People and their relatives were involved in making decisions about the care provided. There was a full calendar of social events. Complaints were managed and quickly resolved. People received compassionate and thoughtful end of life care.
Quality checks ensured people received the care they needed. There was an open culture and staff were supported to work as a team. The registered manager understood the duty of candour requiring the service to be open and honest when things go wrong. The service worked in close partnership with other agencies including local health care providers and commissioners.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The service was registered with us on 24 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service is registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.