13 June 2022
During a routine inspection
About the service
SECO Support is a ‘supported living’ service providing personal care to one person in their own tenancy at the time of inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
¿ Staff supported the person to follow their interests and engaged with them well; this included regular walks out and trips in the person’s car.
¿ The person was supported to access specialist health and social care support. They had begun to experience good health and wellbeing outcomes as a result.
¿ Staff worked hard to balance keeping the person safe, but in the least restrictive way. The service used Positive Behaviour Support (PBS) to help ensure there were positive strategies in place. PBS is a person-centred framework for providing support to people with a learning disability, and/or autism, including those with mental health conditions, who have, or may be at risk of developing, behaviours that challenge.
¿ Staff supported the person to take their medicines safely.
Right Care
¿ Staff were appropriately skilled. There were sufficient staff to meet the person’s needs safely.
¿ Staff understood the person’s preferred ways of communicating.
¿ Support plans and risk assessments were detailed and had regard to the person’s preferences and needs.
¿ Staff upheld the person’s dignity. Care was kind, skilled and patient.
¿ Staff had relevant training on safeguarding. They knew how to recognise and report abuse. They worked well with other agencies to identify and reduce risks.
Right culture
¿ The ethos, values, attitudes and behaviours of the management and staff were in line with the key principles of guidance such as Right Support, Right Care, Right Culture, and best practice guidance by The British Institute of Learning Disabilities (BILD). Staff felt well supported and understood their roles and responsibilities.
¿ Key information and documents were regularly reviewed and audited. Lessons had been learned from previous incidents.
¿ The person and the people important to them had evidently been involved in care planning and reviews.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service first registered with us. We undertook this inspection to assess that the service is applying the principles of Right support, Right care, Right culture.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.