Wandsworth Common Care Home

Signature of Wandsworth is a residential care home providing personal and nursing care to 28 people aged 65 and over at the time of the inspection. The service can support up to 97 people.

The care home accommodates people across five floors, each of which has separate adapted facilities. Two of the wings specialise in providing care to people living with dementia.

People’s experience of using this service and what we found

People's medicines were managed safely. People received care and support from adequate numbers of staff. Risk management plans in place gave staff guidance on how to mitigate risks. Staff were aware of how to safeguard people from abuse and what steps to take should they suspect people were being abused. Accidents and incidents were recorded and analysed to minimise repeat occurrences and the service learned lessons when things went wrong.

Training provided by the service ensured people received support from staff that were competent in their role and reflected on their working practices. Food and drink provided met people’s dietary, nutritional needs and preferences. People were supported and encouraged to monitor their health and well-being and had access to healthcare professionals when required. The service had been designed and adapted to meet people’s diverse needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described staff members as kind, considerate, respectful, and nice to be around. Interactions between staff and people were positive and where assessed as safe to do so, people were encouraged to retain their independence. People’s needs were regularly assessed, and care delivered in line with their needs. People’s diverse cultural and faith needs were respected and promoted.

People’s care was planned in line with their preferences and needs. People were encouraged to participate in activities to minimise the risk of social isolation. Complaints were managed in line with the provider’s complaints policy. People’s communication needs were catered to. People’s end of life wishes were documented.

People and staff told us the service was well managed. Audits undertaken identified issues and action taken to address these were carried out swiftly. The registered manager worked in partnership with stakeholders to drive improvements. People’s views were regularly sought and acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28.01.2021 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection programme.

We have found evidence that the provider needs to make improvement. Please see the safe section of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.