We carried out a review of the data available to us about Concept Care Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Concept Care Solutions, you can give feedback on this service.
Concept Care Solutions is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 27 people using the service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care from staff who knew them. There was a safeguarding policy in place and the management team and staff knew how to identify and report concerns.
The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out.
Staff supported people with their medicines. People told us they received their medicines on time.
Staff had received an induction and training to enable them to meet people’s needs. Supervisions, spot checks and competency assessments for staff were carried out and the majority of staff told us they felt supported by the senior team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service carried out an assessment of each person’s needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs.
Staff had access to personal protective equipment (PPE) and there were effective infection control measures in place.
People’s nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet.
The registered manager and senior management team sought support and liaised with other health and social care professionals when needed.
The majority of people, relatives and staff spoke positively about the management.
There were systems in place to monitor, maintain and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service at the previous premises was good (published March 2019)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Concept Care Solutions on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.