We carried out a review of the data available to us about Solutions Embassy Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Solutions Embassy Limited, you can give feedback on this service.
Solutions Embassy Limited is a domiciliary care agency located within the Borough of Bexley. It provides personal care and support to adults living within their own homes. Not everyone using Solutions Embassy Limited may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to four people.
People’s experience of using this service
Relatives spoke positively about the registered manager, staff and the service they received. There were safeguarding and whistle blowing policies and procedures in place and staff had a clear understanding of them. Recruitment checks took place before staff started work and there were enough staff to meet people’s needs appropriately. Risks to people were assessed to ensure their needs were safely met. Systems were in place that ensured medicines were managed and administered safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.
Assessments of people’s needs and wishes were conducted before they started using the service. People received support to maintain good health and access services where required. People were supported to maintain a healthy diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and respectful. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.
There were systems in place that enabled good oversight of the management of the service and to monitor the quality of care that people received. The service worked in partnership with health and social care professionals. The provider took people’s views into account and used their feedback to help drive service improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since the provider registered with the CQC.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.