Caremark Liverpool

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection, which was good. Though the assessment of these areas, our rating for the key question remains good. We received positive feedback regarding staff, and people said staff respected their choices and asked for consent. There were processes in place to support this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us staff delivered their care in a way which suited them and was in line with their choices. People discussed examples of how staff ensured they had enough food and drinks throughout the duration of their call time, and refreshments were accessible to them between care calls. One person told us “Yes they make my porridge, they never leave without making me some food or a snack.” Someone else said “Oh yes the care staff make my meals and they will often leave me a snack throughout the day if I say I need one- I always have drinks available to me.”

Staff told us care plans reflected people current care needs, preferred routines and also described personal information important to the person. One staff member told us “Once I go through the care plan, I read up about things if I am not familiar with what it means." They also told us, "One of the people I support likes dancers so I learnt how to dance and took an interest in this.” Another staff member told us “I use the care plan. Some people like getting up early. I read the notes that are given to me.”

Care plans recorded monitoring information where required to ensure people were being offered enough food and fluid, which staff completed during each care call. Staff completed other records, such as personal care records and bathwater temperatures to ensure people were getting care and support which was important to them. We found a clear log of the support completed by staff, that had been given to people.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.