We carried out a review of the data available to us about Candour Care Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Candour Care Group, you can give feedback on this service.
Candour Care Group is a domiciliary care service providing personal care to 20 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made a recommendation about recruitment and best interest processes.
People's experience of the service was positive. They were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks.
Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed. Staff received an induction and were supported through a programme of regular supervision and training.
Feedback from people and their relatives showed there were no punctuality issues, and if staff were to be late the management contacted the people to inform them.
People received person centred care. Their assessments showed they had been involved in the assessment process. Care plans described how people should be supported so that their privacy and dignity were upheld.
Care workers demonstrated good knowledge and skills necessary for their role. People's health needs were met. The service worked with a range of external professionals, so people received coordinated care.
People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination. Staff had received infection control training including specific awareness in regard to COVID -19.
There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people's relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements.
Why we inspected
This service was registered with us on 08 April 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.