This is the first inspection of this service. We rated it as good because:
Contracted reporters had training in key skills, understood how to identify abuse, and managed safety well.
The service undertook some audits and used the results to improve the service.
Referring organisations could access the service when they needed it.
There were effective escalation processes for unexpected and significant findings.
Staff and contracted reporters worked well together for the benefit of patients and had access to good information.
The leadership, governance and culture were used to drive and improve the delivery of the service.
Staff understood the service’s vision and values, and how to apply them in their work.
Staff were proud of the organisation as a place to work and spoke highly of the culture.
Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities.
However:
There was no evidence consideration had been given to the level of DBS staff DBS checks required for staff.
There was not always oversight of data security standards for staff working from home.
Risk assessments for staff use of IT equipment had not been undertaken.