17 November 2023
During an inspection looking at part of the service
We carried out an announced targeted assessment of the responsive key question at Purfleet Care Centre on 22 November 2023. The assessment took place remotely. As part of the assessment we have reviewed the rating for the responsive key question. As a result, the responsive key question has remained requires improvement.
Safe – not rated, the rating of good was carried over from the previous inspection.
Effective - not rated, the rating of good was carried over from the previous inspection.
Caring - not rated, the rating of good was carried over from the previous inspection.
Responsive – as part of this assessment we reviewed the rating for the responsive key question, our judgement was the rating will remain requires improvement.
Well-led - not rated, the rating of good was carried over from the previous inspection.
Following our previous inspection in July 2022, the practice was rated good overall and for all key questions with the exception of the responsive key question which was rated requires improvement.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Purfleet Care Centre on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection in line with our inspection priorities to complete targeted assessments of the responsive key question to better understand the experience of patients and providers.
How we carried out the inspection
This assessment was completed remotely.
This included:
- Conducting staff interviews using teleconferencing.
- Requesting evidence from the provider.
- Reviewing the data we hold on this provider.
- Reviewing patient feedback reported directly to us, verified patient reviews and patient experience evidence supplied by the provider.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- Patients could not always access care and treatment in a timely way.
- The practice had begun to implement actions to improve patient access, this had not yet resulted in improved patient satisfaction in the National GP Survey results.
Whilst we found no breaches of regulations, the provider should:
- Continue to review and improve patient satisfaction around access to the service.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care